I ordered a hand tied bocquet for a work colleague who was recovering from an operation. The ordering process was straightforward, however the delivery was very disappointing. I received an email at 13:23 telling me in jubilant tones , “Nina had received her flowers”. Excellent, I thought, but no! I had to email Nina about another matter the next day and asked her if she had received the flowers. She emailed back to tell me she’d just found them at the other side of her gate but no card had been left so she didn’t know they were there. I doubt the delivery driver had even knocked on her door. Fortunately she said they were still in good shape and beautiful. It’s such a pity that your delivery company lets you down in this way.