I like the website and the range. I ordered for a birthday. It mentioned you could guarantee delivery if you chose a more expensive option I would have done that but the only button available was standard delivery. However you said 91% common time My wife’s birthday came and went and no plant. I contacted you and you apologised but didn’t respond to any of the above points - including when it was coming. You offered a refund which I took as her birthday had passed - I asked what happened to the plant (ie was it in transit) . No response . Despite the fact that your persons job title had the word delight in it (she was perfectly nice but that wasn’t enough. It arrived yesterday (instead of 21st) and all the soil was out of the pot and all over the box - it spilled all over the floor If I had chosen M&S I would have got it on the day I asked and I’ve never had spilled soil. I tried you because I chose an independent small company this time. Disappointing customer experience