Arrived on time. Most underwhelming ‘bunch’ of flowers. Droopy, no problem, to be expected. Several flower heads had fallen off. Snapdragons dead. Recipient couldn’t stop apologising for me having wasted my money!!! Not the response you want when you’ve wanted to surprise someone! Some purchases over the years have been fine. This is not the first disappointment. Thought would give another chance. Wish I hadn’t! Couldn’t get through to anyone to speak with at Customer Service. Had to fill form in four times; before I ended up settling for credit!!! Just what I want… to waste money again!!! Certainly won’t be using or, recommending this company in the future.