Unfortunately, my experience was not a good one. This isn't the review that you want, or one I wanted to write, but it needs to be brought to your attention and should be something you can look to address in the future. A good friend of mine passed away recently and I sent flowers to his lovely wife and children, a few days prior to the funeral. I was absoloutely shocked and annoyed to hear that the flowers were, unbelievably, sent back to the post office. I mean, come guys?! They're flowers, that grow outside, these flowers should have been left outside the house. Instead, they were returned to the post office and my friends wife had to collect them. Naturally, with the funeral and loss of her husband, she didn't get around to collecting them straight away and as a result, they were half dead and needed alot of work to salvage what she could. I paid in excess of £30 for your service, that I didn't receive, and more importantly - my friend didn't even get them before the funeral, just a dead bunch of flowers that she had to make the trip to collect. Very unhappy and will prob look elsewhere next time.