Ordered shades which were installed in January - two different kinds which cost us thousands of dollars. After less than six weeks, one of the shades would not stay up. I contacted the company, repeatedly, on the phone and via email, and received no response for three weeks (understandable due to the pandemic). I finally reached someone who told me that I would have to bring in the broken shade for repair. They would not replace it. So, I will have to have a window in my bedroom without a shade for who knows how long while it is repaired. This window faces the street and a street light. How is that supposed to work for us? When I told the rep that, I got the party line that they do not replace shades. This is ridiculously unacceptable. Not only will they not take out a shade they put in (I was told they would talk me through taking it down), but they will not replace a shade that is clearly defective and probably was from the beginning as it lasted barely six weeks. Secondly, we had a radiator burst and one of the new shades was stained. I put in a claim to my insurance but had to jump through hoops to get the price for the one shade from Blinds2Go. The rep would not give me the information or could not be bothered to look it up. The insurance rep had to call them to get that info. Avoid this company. Their customer service absolutely stinks. So do some of the shades.