Poor product and customer service. I ordered 7 blinds for Velux windows. Two were damaged in transit and one of these had a strange ‘scorch like’ blemish on the roller cartridge which was visible when installed. On checking the other 5 blinds, another had the same mark. B2G were apologetic but needed photo’s, which were sent. Customer service is not great; generally have to wait several minutes in a queue and it’s never the same person. Initially I was promised replacement blinds but was later told replacement parts would be sent by ‘production’ for me to fit. The parts never arrived and I was told this ‘sometimes happens’ and more new parts would be sent by ‘production’. No tracking number was provided on either occasion and the parts still have not arrived after 10 days. I’m going to call B2G again but am so dissatisfied with the service and the product that I’ve posted this review. The blinds that are installed are not great, being difficult to operate with the telescopic operating rod, which keeps slipping out of it’s location and banging into the window frame, leaving indents. Velux are twice as much money, but the saying ‘you get what you pay for’ is probably appropriate in this case.