Would give them 0 stars if I could. Literally will not process a refund despite having gone through their ridiculous process of sending pictures from every angle. We bought the 'perfect fit' blinds, and they are far from 'perfect'. The fixing sits on top of the window frame and so has to be an exact measurement - ours was off by more than 1 cm meaning it simply doesn't fit. Called to ask for a refund as we wanted to consider other potential options and they asked for proof. After sending proof via photos, they said 'the photos weren't to their specifications'. We then sent another set of pictures to their specifications and they again said that the pictures 'weren't to their specifications', despite them clearly showing the frame is too large based on the width we gave. They simply don't do refunds and will do whatever it takes to keep your money - make sure to read their T&C's before you buy anything from them, as you might get stuck with a bunch of useless cheap looking plastic blinds like we did. I'm now £120 worse off with a pile of scrap which will have to be binned. Horrible service - what happened to putting the customer first???