Blinds by Stevie Wonder!!
Used this company previously without a problem but this time, a total mess. Ordered 4 lots of twin blinds as soon as we exchanged contracts on our new house, moved in 10 days later, seems from these people it takes ages for delivery, 3 weeks (later found out other companies are much quicker). Went to put them up and the blinds were too narrow. Checked my measurements 3 times and they were ordered correctly.
Contacted customer service on 11 June and had standard reply, photos of everything despite sending some when I reported the problem. They seen to take at least 2 days to respond and said they were made correctly (shame they don’t fit!!) but offered me 50% off if I reordered. Told them no, wasn’t prepared to wait another 3 weeks and was going elsewhere and leaving negative review. Finally (after we had ordered from another company) they came back offering to supply new blinds free, too late by this time.
I told them again to arrange collection of the blinds as they were not fit for purpose or as ordered, different customer service person said replacements would take 10-14 WORKING days but may be quicker. New blinds ordered on 7.00pm 17th June, delivered 28th June, 9 CALANDER days and they fit!! Now we can enjoy our new home without cardboard at the windows, no thanks to Blinds2go!!
2 years ago
Blinds 2go has a
4.8
average rating
from
16,463
reviews
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