We ordered a sample to check colour before ordering a blind and it was grey as per description, we placed the order and then the blind arrived which was green. Customer service was excellent - apologised and checked that they could provide the colour correctly and ordered a replacement with a wait time of up to 21 working days . Heard nothing after 21 days so chased to be told they couldn’t complete the order because they had no stock of correct colour. This is the frustrating part as we were told they had checked they could supply and have just wasted 8 weeks of our time. Hope the refund arrives although quoted 48 hrs to get authorised and the 5 working days for processing - speedy