This is the first time I have ordered from this company and I was impressed with their customer service and how I was kept updated with the progress of my order. It arrived in a timely fashion and was beautifully packaged. However, the reason for me only giving 4 stars was to do with the fitting of it!! I had to read the instructions three or four times at least to try and understand them. Eventually, after several hours and incurring injury to my hand I managed to get one clip (out of 3) actually fully installed. As a single female I am well used to DIY and can tackle most things but the blind now needs brute strength and ignorance to get it fully installed as I am clearly not strong enough “to push it into the restraining clips”!! Also, I managed to break the side pieces on the finishing valance which now require glueing so I was obviously far too heavy-handed when I reached that stage! Despite all of these woes and the fact that it is only held up by one clip, it does look lovely in my bathroom but surely it shouldn’t require an all-day marathon to put up a 3 ft Venetian blind ???!!!