the worst canal holiday we have had, yet the most expensive!! The new boats are more like caravans ( very plastic cheap finish) most uncomfortable beds ever and very uncomfortable seating in lounge diner. Advised very strongly not to do the route we had been planning for weeks ( due to low water levels) yet this proved to be unfounded are talking to many boaters on the cut and after attempting some of the said problematic locks , only to find we would have been fine. We were adivised only one of the 5 suggested routes were doable … not great when spending £2000 on a week away … very anger about this as we would have been ok. Also we were made to feel terrible by a staff member for mooring our boat where another member of staff had said it was ok to moor… you really don’t need a ‘ jobs worth ‘ looking down his nose at you … most unprofessional. The toilet was rubbish and didn’t flush ( and really smelt and was unpleasant) I was also told over the phone by Mr jobs worth that there was a very tiny freezer on board so i based my goods that i brought around that, only to find it had a large freezer section. We were told the water tank was full…totally bit so, we had to fill the morning after we left. We got a large bill for fuel on top £120, very high as we had nit used any heating abs due to lack of places to sail to as being advise most of the suggested routes weren’t so able we spent two days not moving and sightseeing locally. We hire boats 2 or 3 times a year since selling our own boat of ten years and frankly this was by far the worst( and most expensive) boating holiday ever