I really wish I would have read the reviews on this company before ordering!!! Their website states, 5-7 days delivery to Canada, & gives the impression this will be shipping from Canada...NOT TRUE! After 2 weeks, the response was generic, advising, they can't control items through Customs, and they will only consider an item lost, after 30 days!!! Both tracking numbers provided, again are misleading, saying UPS, but when I called UPS, they said it is actually with Mail Innovations, which has no additional information??? The transferring tracking number apparently for Canada, has still not received even information, that there is a package in their system....When I e-mailed them back again, requesting, where is my package being sent from, how do I contact Mail Innovations, and why would my order have to go through Customs if send from Canada, to Canada, and guess what the response was.......the same as the 1st e-mail I sent them....."We do not consider an order lost, until 30 days." Beware, I do not trust this company, they have misleading information on their website, their Customer Service, send auto responded, without even reading the e-mail, and I am now going on my 4th week and still no package!!! There is something very suspicious about this company, and I will be reporting them to Consumer Affairs, if I am not refunded, or receive my item very soon ! :(