“I am 100% satisfied with Biovea. I live in the UK. Placed my order a couple of weeks ago and had an automated acknowledgement immediately. Then 3 days later an email to say my order had been dispatched and to expect delivery approximately 10 days later. My order came after 7 days. I will be ordering again in the future.”
Hi there,
Thank you so much for your thoughtful review! We are so glad you enjoy BIOVEA. We look forward to hearing from you again. :)
Yours Sincerely,
Olivia
BIOVEA
“In past times I´ve already had good experiences with Biovea in Mexico, just this time I tried ordering again and its about time that my package hasn´t arrived yet. Also tried to contact them for a refund at least, won´t get an answer. I´ve also noted that my account isn´t even available anymore. I think they just got out of business at least for shipments in Mexico.”
Dear Customer,
We sincerely apologize for the inconvenience caused. We will issue a refund immediately. It can take couple of days for the transaction to reflect on your account. We have also forwarded your message to our customer service department. Please let us know if you need any other assistance and thank you for letting us know!
Sincerely,
BIOVEA
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“I bouth 1 vitamin D and 1 Vitamin B12 in 12th February from Brazil , the packet should be here between 8 to 10 days. Since 1st of March I've sending many emails , which they say the packet is flaying , or it is on Duane , whatever they want. The number to localizing my packet says the is doesn't exist . Sounds a real scam!! I already asked for refund and the say that they can't due their political issues. What??? You are hide behind a Ayurveda site, which made me trust , but not. I got very distressed with and trying to solve that. Now thy sent an emails suggesting me to look for the information at The Post here. What mean???! I bough by BIOVEA, and you're not respecting my country polices , which is my right of have my money back in not comminted dead line responsability. That it. I WANT REFUND!
Dont trust in this site, because they dont respect the client.
ANAMARCIA Oliveira”
Hi Srta. Anamarcia Oliveira,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Hi,
We are so glad that you are satisfied with your purchase! Thank you for your positive feedback and for your loyalty to BIOVEA. We look forward to hearing from you again!
Thanks,
BIOVEA
“I ordered 3 things from biova and they didn’t send it to me then they agreed to refund me back which I’m still casing them every day no reply and still didn’t send me my refund yet it’s scames please don’t buy anything from them I’ll not stop giving them review and take them to another level on social media / my name is manjit Singh”
Hi Mr. Manjit Singh,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“I have ordered minoxidil 5% and it was supposed to be delivered in 10 days to Qatar it has been more than 25 days still no clue i put a mail also but no reply, i think i have been scammed.”
Hi Mr. Tajamul Showket,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“First time buyer. No communication, no phone number, an email that's not personal but give outrageous options. Read all reviews, if I've known that this "company" is listed as high risk scam I would've never ordered. And watch their reply on answers on reviews, the same of "if you need help please contact us" when you still try to get answers guys. DONT BUY FROM THIS COMPANY, THEY SATISFY 5% CLIENTS TO MAKE THEM LOOK GOOD AND PUT THEIR REVIEWS ON BUT SWINDLE THE REMAINING 90%! STAY AWAY FROM THEM. IM REPORTING THEM THROUGH INTERNATIONAL TRADE LAW, you will never get your order. I'm in New Zealand but they can't even reply to my enquiries but took my money fast. They are frauds, don't order from them!!!”
Dear Customer,
We sincerely apologize for any inconvenience. Your order was shipped and is on its way: https://www.ups.com/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=822007431993065289&track.x=Track/trackdetails. We have forwarded your message to our customer service department. One of our agents will contact you shortly. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
Thank you for your comment. We were unable to find an order under your email address in our system. We recommend you to contact our customer service at support-uk@biovea.com if you have any questions. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“UPdate on previous review: Biovea did actually send me another Time Release Melatonin for no extra charge, and very swiftly, which was very good. Thank you.”
Hello,
Thank you for your valued input! We take pride in our products and are happy to see them being enjoyed by our loyal customers. Thank you for being a part of the BIOVEA Family!
Yours Sincerely,
BIOVEA
“I ordered two bottles of Time Release Melatonin 3mg as stated on my order note, and was instead sent one bottle of Time Release, and one bottle of Fast Dissolve Melatonin. I do not want the Fast Dissolve! I desperately want melatonin that will keep me asleep for the longest possible time. I hope someone can rectify this situation - i do not think i should be charged for postage if i have to sent the Fast D one back. thanks”
Dear Mrs. Charlotte Bubb,
Thank you for your order and please accept our sincere apology for the inconvenience. We have forwarded your message to our customer service. Someone will contact you shortly. Please let us know if you need any other assistance and thank you for letting us know!
Sincerely,
BIOVEA
“I've been ordering the same product from Biovea (on two different accounts because I can never remember which is the right one) for about 2 or even 3 years.
This time, I opted from their own brand tablet version.
I noted a gent had left a comment saying they didn't work and thought he probably didn't know what to expect.
Anyway, I ordered the product using their free delivery code.
DHL decided to pretend they delivered when they hadn't even been to the house....meaning I had to wait 3 more days for it to arrive.
When it arrived, I tried the new tablet and just as the other reviewers said, it didn't work.
I've been taking these for some time at the same strength so I do know what to expect.
I emailed Biovea and Biovea said they were sending a refund and I didn't have to send the product back ..
So I went off tho their website and found this product now marked "out of stock" and the reviews were all gone except 3 positive ones.
I went to check my refund and the cheeky SO in SO's have deducted the free delivery cost £7.30 from the refund amount..... off a faulty product too!!!
I'm reasonable certain you can't offer free postage and then charge postage on the refund, and certainly never on a faulty product.
Their almost immediate partial refund is in direct contrast to the response time of the request to have my full refund returned to me. ..which is eerily silent.
Shop with extreme caution.
The fact this is a consumable product that is faulty and their could be literally anything wrong with it, and there's been no investigation... just a removal of availability, is concerning. My product was shipped from Bulgaria! Instead of Canada like they claimed.
Easy to buy, but dodgy practices, and no obvious legal info on faulty products. Deduction of free postage from refunds on faulty products etc etc.
I'm seriously questioning the companies ethics and safety now.”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. I have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Horrible customer service, I wish I checked the reviews before ordering!!!!! I placed an order ages a go, never received a shipping email. Then I emailed them and they finally sent it out, but a week after I still have NO DELIVERY DATE. So I emailed them again DAYS A GO, and they just do not respond. Please do not order from them. I can only pray that I receive my order, since I ordered quite a lot. Please avoid this company!!!!!”
Dear Customer,
Thank you for your order and please accept our sincere apology for the delay. Your order was shipped and is on its way: https://www.ups.com/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=822007426198073853&track.x=Track/trackdetails . You can also track your package with the post office tracking once package has arrived to the country of destination: CY060017856US . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
Dear Customer,
We sincerely apologize for any inconvenience caused. We have forwarded your message to our customer service department so we can better assist you. We can also contact our customer service at info-ca@biovea.com . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“I really wish I would have read the reviews on this company before ordering!!! Their website states, 5-7 days delivery to Canada, & gives the impression this will be shipping from Canada...NOT TRUE! After 2 weeks, the response was generic, advising, they can't control items through Customs, and they will only consider an item lost, after 30 days!!! Both tracking numbers provided, again are misleading, saying UPS, but when I called UPS, they said it is actually with Mail Innovations, which has no additional information??? The transferring tracking number apparently for Canada, has still not received even information, that there is a package in their system....When I e-mailed them back again, requesting, where is my package being sent from, how do I contact Mail Innovations, and why would my order have to go through Customs if send from Canada, to Canada, and guess what the response was.......the same as the 1st e-mail I sent them....."We do not consider an order lost, until 30 days." Beware, I do not trust this company, they have misleading information on their website, their Customer Service, send auto responded, without even reading the e-mail, and I am now going on my 4th week and still no package!!! There is something very suspicious about this company, and I will be reporting them to Consumer Affairs, if I am not refunded, or receive my item very soon ! :(”
Hi,
We are so sorry to hear that and understand your frustration! We truly appreciate every single customer and strive to ensure your satisfaction. We have forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Hello, I ordered products and they will not dispatch my items as they told me my bank contacted BIOVEA and told them to contact me regarding all my personal banking info & more. I contacted my bank immediately to find out my bank NEVER CONTACTED BIOVEA and my personal info regards to my personal bank info should never be revealed. Tell me why you LIED….! I want my refund and cancel order ASAP. This is illegal and as mentioned legal action will be taken agasint you! CANCEL MY ORDER AND GET MY MONEY BACK NOW!”
Hi,
We cancelled your order. We have also forwarded your message along to customer service and someone will be reaching out to you shortly to resolve this. Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“It’s been over a week and I still don’t have my products. Trying to email Biovea & OLIVER.E keeps updating me the same shyt story of how it’s dispatched but it’s never arrived yet. THIS IS NOT HELPFUL! Someone please help me with my order as I’d seriously like my products! Is BIOVEA a SCAM? And don’t send me the same shyt automated response of sending me my tracking number. Actually help!!!”
Dear Customer,
Thank you for your order and we appreciate your business. Your order was shipped and is in transit: https://wwwapps.ups.com/WebTracking/track?HTMLVersion=5.0&loc=en_GB&Requester=UPSHome&WBPM_lid=homepage%2Fct1.html_pnl_trk&trackNums=822007403893154009&track.x=Track/trackdetails . You can also track your package with the post office tracking number: LX281681412US . Please let us know if there is anything else we can assist you with.
Sincerely,
BIOVEA
“Biovea go to some effort to make UK customers believe these products are in the UK
They are not - all come from USA = more expensive shipping and longer for delivery
But its the deceipt that makes one disappointed”
Dear Customer,
Thank you for your order and we sincerely appreciate your business. We very much regret the delay. We are an international company and we have warehouses in EU and USA. Products are shipped from our warehouse based on stock. If you have any questions in regards to an order, we recommend you to contact our customer service at support-uk@biovea.com so we can better assist you. Thank you and please accept our sincere apology for any inconvenience caused.
Sincerely,
Biovea
“Hi Dear
i Have order some medicine details as follows
Order #:44101231
Date:21 April 2022
Status: Fully Shipped
still I have not received the shipment and while tracking it is showing "In Transit to Next Facility and it is still in united states" now almost 64 days in transit.
please check the problem and let me know the reason and when can I expect the delivery.
Mohammed Najeeb”
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
“Avoid this company at all cost. Waiting for my order the 4th week in a row. Had to pay VAT on top of the web-site price as requested by Irish Post. Company is refusing to reimburse VAT to the bank account referring to "corporate policies". It is a scam. Caveat emptor.”
Hello,
We hear you and want to get this fixed as soon as possible! Communication with our customers is something we pride ourselves in and there is no excuse for your experience. I have personally forwarded this issue to customer service and someone will be reaching out to you shortly. Please let me know if you need any other assistance and thank you for letting us know!
Yours Sincerely,
BIOVEA
Hello,
I am so sorry to hear that you had this experience! Although shipping has been difficult due to COVID-19 restrictions, lack of communication is never OK. We want to fix this so I have personally forwarded your situation to customer service who will contact you shortly. Please let me know if there is anything else I can help you with.
Yours Sincerely,
BIOVEA
