Anthony Catling
I ordered 3 bookcases and one desk from BFW. I chose this company, who weren't the cheapest, as they could deliver on the day I wanted them. That day arrived (2.9.19) with the 3 bookcases but no desk. When I contacted the company I was told that the desk was not in stock until 2.11.19! We agreed to cancel the order and return my money and I 'hunted' for a desk from another supplier and got one though cost £15 more. Next day two desks arrive! BFW stated there was a mistake and my desk was in stock and had been delivered. Arranged for it to be collected (6.9.19) and now, 3 weeks later and despite numerous e-mails and promises, still waiting my refund. Looks like this will end up in the small claims court. Want the hassle?
Helpful Report
Big Furniture Warehouse is rated 3.97 based on 394 reviews

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