Ordered from here even though the price wasn't the cheapest due to the 'next day delivery' and we needed the item that week. It was only on the day of expected delivery that I was informed that delivery would be delayed. Apparently there was a back-log of orders with the courier after the bank holiday weekend which is understandable however my issue is that i was not advised that my order would be late until i enquired myself and I subsequently had to take time off work so that I could be in when the order was delivered the follow week. Admittedly when i did speak to customer services they were apologetic and helped to re-arrange delivery for me and it would have been fine except the courier tried to deliver on the wrong day and i had to contact customer services yet again to re-arrange for the previously agreed upon day. When my order arrived the packing was severely damaged and was also missing a part. This has since been dispatched to me. Overall the product was okay but not worth the hassle of having to reschedule delivery twice and having to wait for the missing part. I would be more forgiving since customer services were quite helpful but after reading other negative reviews it seems I got off lightly and this company is better off avoided!
Helpful Report
Big Furniture Warehouse is rated 3.97 based on 394 reviews

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