Sadie Evans
Had a nightmare with my order! Delivery never turned up when it should even though we paid extra. To make matters worse delivery then attempted every day throughout the week even though I had informed them no-one would be there. Then again delivery didn’t turn up. We wasted 3 days waiting after 7 attempts yes 7 of course the furniture was delivered bashed and damaged. We then had to wait over a week for a refund. No official apologies offered. We never use again.
Helpful Report
Hi there,

We are truly very sorry for the issues that you faced with the courier service that we have to use - As an online retailer, it is within our best interest to try and ensure a smooth delivery process however on this occasion our courier really did let us down and I apologize for this.

The goods have since been returned and a full refund issued back to your account as requested.

We apologize again.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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