Absolute joke of a company who will not be doing anything about it anytime soon and do not take any responsibility. They lie about when you’ll get your order, their return policy is shocking whereby you have to arrange a courier yourself and pay for it and then once at the warehouse they will decide if they will refund you. The courier from the service they use was so rude that he used the ‘f’ word. Their customer service staff try to argue with you rather than accept liability and other responses to reviews below clearly show that whether they are arguing with you on the phone or responding to an email they have dire customer service skills. Not to mention, you’ll be lucky to get a reply if you email them and then they’ll conveniently tell you they didn’t receive it! When you ask them about making a complaint they’ll tell you that it’ll come through to them and they will deal with it!!! How very reassuring that after all that it’s like a 360 circle. Ironically, they will even ask for your email address to apparently check authenticity of your review! It’s more to do with them trying to check your order to see where they can blame the customer again. Not to mention they do not give you any alternative boxes to use for the other questions and expect you to pick an answer that you don’t want, hence, I have left out answering some questions. Stick to the real organisations where you get treated as a valid customer and don’t waste your time with this horrendous place as it’s not worth the headache. I will never be ordering from this place again nor will I ever recommend them.
Helpful Report
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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