Sabina Haag
I bought a shelving unit and storage boxes to go with it. However the shelf was out of stock and the company was unable to fulfil my order but proceeded to send the boxes anyway. Of course these were useless to me without the shelf itself. Trying to return and get a refund for these was a long and painful process. I had to send tens on emails and courier collection had to be arranged several times as I didn’t have the facility to print a return label. I also had to wait in all day for this courier which was a great inconvenience. All in all it was a huge waste of my time and a very poor customer service. All for some boxes worth £12. Just astonishing. Would not use again.
Helpful Report
Hi there,

I am extremely sorry for the inconvenience that this matter has caused you.

We have looked in to this case further and understand the errors which occurred and have new processes in place to stop this from occurring in the future.

I apologize for the inconvenience that this matter caused you.

Kind regards,
BFW
Big Furniture Warehouse is rated 3.98 based on 393 reviews

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