Read all Big Furniture Warehouse reviews.
Stella Mead
Verified Buyer
"Whilst delivery was quick I received the wrong parts with my order and am still waiting at least a week later for replacements and to hear about timeframes for them to be sent, as a result I have a half finished wardrobe which I can't use and will have to pay twice for the work to build it. I can't understand how a single piece of furniture can be sent out with incorrect parts and why when this does happen it isn't treated as a priority delivery. I would find it very hard to recommend Big Furniture Warehouse as things stand."
Hi there,

I am very sorry to read that your item arrived with faulty parts. Having read the email trail, it does look like there was a manufacturing issue which I apologize for.

As the product is a flat packed piece of furniture, the item is mass produced and issues such as this can and do sometimes arise.
I apologize that this happened to you and caused an inconvenience, I can assure you that we never intended for this to happen.

Could you please confirm if this matter has since been resolved and the new parts received without any further issues?

Please get in touch with us so that we can have the matter looked in to further and ensure that the issue is resolved.

Kind regards,
BFW
Hi there,

I am very sorry to read that your item arrived with faulty parts. Having read the email trail, it does look like there was a manufacturing issue which I apologize for.

As the product is a flat packed piece of furniture, the item is mass produced and issues such as this can and do sometimes arise.
I apologize that this happened to you and caused an inconvenience, I can assure you that we never intended for this to happen.

Could you please confirm if this matter has since been resolved and the new parts received without any further issues?

Please get in touch with us so that we can have the matter looked in to further and ensure that the issue is resolved.

Kind regards,
BFW
Big Furniture Warehouse is rated 4.08 based on 266 reviews

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