"No holes to screw into. Wood easily breaks off."
I am extremely sorry to read that the item arrived with no holes and that the wood breaks off easily.
I have tried searching for any correspondence from you regarding this matter and have had no emails advising us of these issues.
We really do want to assist you with this matter therefore if you would be happy for us to assist you, could you please get back in touch with us so that we can resolve this matter?
Thank you and I apologize again for this.