If you are reading this and are debating getting a bathroom suite from BigBathroomShop.co.uk I would strongly advise you look elsewhere - you will save yourself money and a lot of unnecessary stress. We purchased a complete mid-range bathroom suite and fittings from BigBathroomShop.co.uk 13 months ago, the bathroom was for a property development and as such was professionally fitted by certified professionals. The house was vacant for a further 4 months after the bathroom suite was fitted as refurbishment and renovation on the rest of the house continued. After 8-9 months of non-heavy use (there is only two of us, both professionals, both working long hours full-time away from home) the bathroom suite has started to break apart! We contacted BigBathroomShop.co.uk expecting them to replace the part(s) under the Sale of Goods Act 1979 which stipulates that goods supplied should be of "satisfactory quality, fit for purpose and has lasted a reasonable length of time". BigBathroomShop.co.uk official stance is that a bathroom will only last 12 months!!! This is in contrast to the original bathroom suite we had previously removed that stood the test of time for almost 60 years. To add insult to injury they then accused us of breaking the part in question - I quote a communication from one of their representatives "the unit has been mis-used". The part in question is an internal mechanism for the toilet cistern, how we have "mis-used" it is beyond me. It is now going to cost us £100's to get the part replaced and fitted - not to mention the huge inconvenience of not being able to use our new bathroom suite - we have been forced to resort to using the downstairs lavatory (which has been there for 60 years... and might I mention, still works...) PLEASE PLEASE, do yourself a favor and look elsewhere, BigBathroomShop.co.uk is a cowboy outfit hiding behind a "shiny" website, which I'll add for completeness didn't work when we originally tried to order our suite. The website proclaimed they did not offer a delivery service in our area - we live in England's second city... Birmingham... this was after hours of finding the right suite adding it to the basket, and attempting the checkout three or four times. We ended up having to phone them up to continue the order... now I really wish I had not have bothered and have taken my custom elsewhere. Buyers beware.