I bought a Bibo classic when they were first released and 18 months ago bought a new one to replace it after 6 or 7 years. When the company started up the customer service was excellent and I recommended Bibo to countless friends and relatives. Now, I feel somewhat differently due to a deterioration in the quality of the product and the standard of customer service. My second Bibo classic has had a number of problems, most recently a leaking cold water tank. As it was over 12 months old I had to pay almost 80 UKP for an engineer to call, had to take the machine for a repair which will cost me more money and estimated 2-3 days to return my machine (no replacement left). Now almost 2 weeks without machine and not heard anything. The telephone call to request a repair was pleasant enough but as I was having to pay a significant cost for the engineer visit and more for the repair so it should be. No longer a big fan of Bibo and now looking at alternatives.