After donating a lovely Italian leather 3 piece suite I had a very nice brown suede bed head to donate, I was asked by the manageress of Scunthorpe branch why I could not put it in my car and bring it myself. I explained it was too large to fit in my car and that it was a floor standing item which cost a lot of money when purchased. I was told that it was not financially viable to collect it despite me living only a couple of streets away from the shop. I was disgusted at the attitude of the manageress and will not be donating any future items to the Heart Foundation.