I had a small American fridge freezer that worked perfectly and was in very good condition and rather than sell it, decided to donate to BHF. Phoned up and explained the size, also gave measurements on the donation form online. When the 2 guys arrived in the van they were rude and unhelpful saying it was too heavy to move and they had no equipment to move it. My husband offered to get it to the front door but they clearly were not interested and couldn’t be bothered. Having had a previous bad experience where a table and chairs were just thrown in the back of the van I will NEVER donate again!