Wish I would have read the negative comments prior to placing an order. I placed a TIME SENSITIVE order the Saturday after Thanksgiving 2017. Because I absolutely had to received the order by the following Thursday, I paid $9.99 for priority 2-3 day USPS shipping with delivery to my commercial work address. The first issue was the immediate email I received from Beyond Polish stating that the delivery address was invalid. I immediately responded and said; no, this is a valid address and receive multiple deliveries on a daily basis. This was fixed on their end and I received a notification on Monday that my order had shipping but stating that my delivery would be delayed 4-5 days due to the holiday with a new delivery date of December 2 (Note: There was NO MENTION of this delay during the ordering process). This order was now useless to me and it was too late to cancel the order as it was in transit. To my knowledge there is no customer service number on their web site so I sent an email expressing my intense frustration. It would have been very easy for them to apologize and offer a FULL refund, including the $9.99 priority shipping, but instead their rep, Jeff, stated the 2-3 day doesn't include processing time (duh!) and copied their Holiday shipping schedule from their FAQ's. The issue here isn't the processing time, like Jeff attempted to blame, as the order was received on Saturday and was shipping on Monday giving it plenty of time to receive by the 3rd day (Thursday). The problem is paying extra for 2-3 day shipping without clear notification during the ordering process, receiving a delaying shipping notification AFTER the order has been paid, and then laying the blame on the client for not clicking to the FAQ page. To make matters worse, Jeff stated that they would issue a refund but I would still have to pay the original $9.99 priority mail even though the delivery wasn't delivered in 2-3 days. My response was less-than pleasant. I then received an email from Diana, from the Customer Loyalty Team whatever that is, which stated that they will "look into updating the checkout process to better inform our customers of any shipping delays" but that "Jeff followed company protocol on how we respond to returns & exchanges" and "our team followed all company policies". Seriously, you respond to shipping delays by blaming the customer and making them pay for shipping costs that weren't met? Bottom line: the worst customer service. Do not order from this company.