We had Betta living to do our kitchen and bathroom 2 years ago and spent over 60K. Both are in shambles!! Not sure where I should start but broadly: Kitchen: • Sink: gets blocked every 10 - 15 days, when we call the plumbers they say pipes have been laid incorrectly therefore recurring problem; • Hob: main burner and 2 others of the 5 burners do not work, the suppliers called in, they say that the way the hob has been fitted does not allow them access. We tried to get the hob changed but all suppliers said that we need to re-do the granite work as the way it has been fitted will not allow a replacement to be fitted. Therefore for the last 1.5 years we are cooking on 2 small burners. Apparently, we were sold a non-standard size hob. • Freezer: Under the table freezer has not worked from day 1. It has been switched off and is just unused (especially annoying as we are so short of storage space). • The cupboard shelves for keeping cereal boxes are slightly smaller than standard, so cannot keep standard cereal boxes! • The framework of the cupboards is peeling off. • The hinges from all the cupboards are coming off so none of the cupboards close completely. I could go on…………………………….. Bathroom • Pipes in the bathroom have been laid down incorrectly, again we need to keep calling the plumbers to release blockages. • Showers either too hot or too cold. • They were assigned to place tiles on the bathtub, which the fitter said would lead to difficulties to access pipes. So, we have all these expensive tiles sitting in our shed. We now find that all they needed to do was create panels and screw them on. Service as such is completely non-existent with them. Innumerable calls and emails have not yielded any result. We have spent over 60K with them and surprisingly we do not have permission to place our reviews on their website. If you are considering using them and money, effort and time are not an issue for you ONLY then go ahead. Alternatively, please look around Betta Living is definitely not worth your custom.