To Whomsover It may concern I would like to bring to your notice the way my first site visit was dealt by one of your sales representatives Mr. Steve (07801366265) and how amateur he was in his job and his dealings. He called me before the visit and when I gave him the address where he had to go and measure up the kitchen he said that he was not made aware of all this at all and he wanted to work from the measurements which were done by the architect but I had to urge him to go and get the accurate measurements as thats how every other supplier deals with any furniture. Upon arrival, he looked very annoyed & made rude and sarcastic comments like "why do you need such a big kitchen?? can you afford it?? whats the budget?? ". At that point we did not react to his sarcasm and we ignored it. After the measure up was done he then gave us a price of £38,000 (which so far was the highest quotations I have received comparing to any other suppliers of equivalent standard). He then said he can discount it to £30,000 with one of the ongoing offers. Further to this he said he can close the deal for £22,000 provided we pay him there and then which was ridiculous as no one is sitting at home with that kind of money in their pockets. When I said we want to look into the details to make sure we have covered everything he said that he did not appreciate us wasting his time and his time was very precious which is very rude to say to your potential client. I asked him if there is a one year interest free payment plan to which he said we do not offer any payment plans. One of my friends has bought the kitchen from your company recently and he had the opportunity to go for no interest if the full balance was paid within a year (I can give his details if you wish to). I personally feel that the jump from £38,000 to £22,000 (which did not take him more than 7 mins to be precise) was quite fishy and did not make any sense as most of the items where still on the quotation and there was only a very minor change. I found Steve very rude, aggressive and racist in passing comments and overall body gesture. I would never ever recommend your services to any of my friends and family. I work in customer service oriented industry and if I was behaving the way Steve did then I would have been out of my job within seconds. It was only due to my decorous behaviour I did not react or make a big scene. I await for a kind response at the earliest if your company is bothered about feedbacks.