Quite simply the WORST holiday letting company we have ever used!!!! We booked a property for the Easter weekend in 2020, Then Covid-19 came and we were advised not to travel as we were in forced lockdown, as advised by the Government and by BoS themselves, who sent a communication saying that all their properties are closing and that we should try to move our booking to another date (they did not specify that we could only re-book for dates only in 2020). Contacted BoS and asked for same period of Easter 2021, they refused and could only re-book for 2020. So they offered us available dates in Late November which were completely unnacceptable! We then asked them for a full refund and they refused point blank, claiming they were following 'Government advice' and abiding with their T&C's with the actual property owners, and that we should do the same and claim from our travel insurance. Contacted our travel insurance who suggested we make a claim with our Credit card provider under section 75 act, so we did and now they won't refund us our money! We are now in the process of making a claim against them via the courts to get our money back. The way this company has dealt with their customers during this pandemic is absolutely atrocious, and i am sad to say we are only 1 of 100's of other customers let down by them. They would'nt even contact us by phone to discuss our matter. Rest assured we will not be using this company ever again!!!