Much like many people recently giving poor reviews for Best of Suffolk my elderly parents had a holiday stay cancelled because of Covid-19 and only a credit note has been supplied, no refund. Looking into this in more detail I’ve found the company to be committing a criminal offence. Their terms and conditions are not send to customers but only accessible via a web link. This makes them changeable after a contract is agreed with each booking. This is clearly evident because my parents booked in January before Covid-19 was a known issue and yet there is now a Civid-19 clause inverted into their Terms and Conditions. This is a criminal offence. Anyone effected by this should be made aware and take this up this the company directly. I have been in communication with the company several times already building up to this point and I’ll keep you informed of progress. If you want confirmation of all this please contact Citizens Advice and they confirm this and more about my points. I’ll keep record of this post just in case someone stops it from being posted as what they are doing here is wrong!