The branch did not have enough sanding paper for the machine which meant me trawling around and eventually buying it from HSS. This meant it was too late to contact their office by the time I tried to use the machine and found it tripped the circuit breakers when fired up. Eventually I tracked the fault to the plug that runs from the floor sander switch to the main machine. The bayonet fitting had been put together the wrong way which was obvious as the cap was not sat properly on the plug. When I dropped the machine off I got a shrug of the shoulder and when I emailed the head office I was ignored. Don't use them