Ordered two 15mm x 3/8 right angled valves unfortunately one came missing the olive and nut. The 2nd disappointment was the valves were not as depicted on the website and although we're OK for my situation could have caused problems if room was tight with the valve operation. On the positive side, following a phone call the missing parts were dealt with in a efficient friendly manner and arrived am next day. The wrongly depicted valve on the website was addressed using the contact facility in the website. I received a reply the next day apologising for the discrepancy and saying the information was being updated and was due to a change of supplier. On the whole, apart from the delay caused, I was happy with the way things were handled and would use the BES again.