Your despatch process was very slick & quick but the delivery wasn't. UPS's message was that the delivery would be made before the end of the day! Fine for a static business but I needed to be out and about but back for the delivery slot. So I set up a UPS account to get text updates but didn't get any - almost a week later I received the activation code needed! Not good at all. Whereas DPD (and others) email a one hour delivery slot which also allows me to see if the slot changes. This is a much easier and more direct system which provides instant no-fuss information. As it stands, your reputation is also tied to UPS' performance.