I placed an order for a concealed cistern and paid for a Saturday delivery (29th October). At 1.30pm on the Saturday having tracked my delivery with UPS I recieved an e-mail saying that the address was incomplete and that the item couldnot be delivered. I tried to contact UPS but their customer services dept shuts at 12.30! Strangely enough the driver was able to find the address on Monday morning but that meant Ihad no toiletoverthe weekend and my 84 year old Mother who was staying with us had to use next doors facilities! Not exactly a great service although I would state that it was UPS who were at fault not BES, however, I would like to at least have the Saturday delivery charge reimbursed.