Very unimpressed - they use a useless courier service - UPS - which impacts on them as a company - next working day items which still haven't been delivered 2 days later and might get it tomorrow - who knows! But it was needed the next working day! Also apparently you can't raise a complaint with BES because the customer services department doesn't have a complaint policy! And even when you say it is a complaint and and you want it escalated to a Manager they still ignore the fact it is a complaint and that you aren't happy and just reiterate what you already know - you might get it sometime in the future when the UPS man hasn't got so many deliveries that he might not just say he couldn't find your house (which is on the main A road!!) and go home, didn't think to call or google map it. I'll be leaving the same review with UPS.