BLG, Further to my email below as I have still heard nothing back from you..... I have still not received my refund as I had previously been advised by Ms Jane Green, BLG Account Manager on 13 May 22 was being organised by your finance department, Your failure in adequate communication in response to my request and re-requests (by phone, email and using your online request portal) has been totally unacceptable. It is almost impossible to reach anyone by phone and emails/ online submissions are rarely if ever responded to. I am therefore now forced to raise this as a formal complaint. I will report this complaint to the Solicitors Regulation Authority if I do not receive by close of play Friday 1 Jul 22,proper feedback and a full refund. Yours, Janette L Cooper