A few months ago I purchased a high-end watch from Tim at Berry's in Windsor - sadly, not long after it developed some faults and was returned to the manufacturer for service & repair - when it came back the watch had been repaired but was working nowhere near the standard that I would have expected from such a prestigious brand. Tim (and the branch manager) both agreed and they went above and beyond to arrange for an exchange so that I came away today with a purchase I was pleased with. Such excellent service is rare these days and worthy of highlighting. Thank you Tim for your support, understanding and good humour 😄 while sorting this out.