Overall a disappointing experience. My wife bought me a Brietling Superocean watch for a significant birthday. At the start we felt a bit pressured to spend more money than we had budgeted. When we finally decided on our watch, the rubber strap was cut "to size" even though I questioned this at the time. Indeed the strap was too tight so a replacement component was required. I went to get this fitted and it turned out to be the wrong strap. Only today have I got the right strap and the right fit. All of this has caused inconvenience with additional trips required. The service has been very hit and miss, at best helpful and friendly, at worst staff have come across as disinterested and not always offered a drink on arrival, which considering the amount spent shouldn't be too much to ask. It has been quite a negative experience, in hindsight we would have gone elsewhere.