My partner proposed 2 months ago with a beautiful ring he bought from Berry's (I really can't fault the way it looked - it was gorgeous). As any excited fiancé, I was desperate to get it re-sized so I could wear it without worrying about it falling off. When we took the ring in we were told it would take 10 working days to re-size, but could take 4-6 weeks if the ring needed to be completely re-set. We were assured we would be told how long it would be once the manufacturers had had time to assess it. After hearing NOTHING for 3 weeks, I decided to call them to see how much longer it was going to be. The person who answered the phone said that they would need to call the manufacturers and get back to me - fine. A few days later and I still hadn't received a call back, so I tried again and the same thing happened. After calling them 3 times over a period of a couple of weeks and never getting a call back, I decided to email them. By this point, I had been waiting 6 weeks and was told that there had been a 'problem' casting the mount and it would be AT LEAST another week. Obviously, I was disappointed but reasoned with myself that it was important for the ring to be made properly so that it would withstand lots of use. After almost 8 weeks I was finally told the ring was ready to collect - hurrah! Unfortunately, when we went to pick up the ring it was still too big. Due to the design of the ring it would feel looser on my finger than the sizing rings I'd tried. We weren't told this when we were getting sized up so this did irritate me slightly. Anyway, I found a temporary solution to keep the ring from falling off my finger (after all, I'd been without the ring for 8 weeks and wasn't prepared to go another 8 weeks without it). I've had the ring back for 2 weeks and already a stone has fallen out of the 'shoulders'. This wasn't a cheap ring by any means (and I've had Primark rings that have withstood more use) and to say I'm disappointed is an understatement.