Don’t normally write reviews but this one I have to. Bought 2 beds from bensons totalling over £3000. One the day of the delivery firstly the delivery men walked in with their shoes on and then attempted to walk into the bedrooms with their shoes on. When leaving didn’t think why they were in a hurry to close our porch door and leave. Only when I was going to work that I noticed they had broken our porch door. Immediately phoned bensons up to complain about the damage, got through to them after nearly 1 hour. Gave all the details about what had happened and the damage done. Assured me some one will call back, no one did. Couple of days later rang them again and guess what over an hour waiting for them to answer the phone. Eventually got through and explained all the details again, again some will phone you back. I must have phoned them about 6-7 times each time over 1 hour for them to answer. Finally I had a manager call me back to say that they are going to interview the driver and he will call me back as soon as that is done. Called back after about 1 week to say that we have interviewed the drivers and they have admitted that they had done the damage and I had to get 2 quotes for the work to be carried out Sent 2 quotes as requested. Manager then called back to say we have the quotes and to get the work carried out by any one of the companies as they was only £10 difference between the quotes. Work has been done nearly 4 months now still no payment for the company who done the work. So far they have come up with excuse after excuse each time saying the company has to phone them direct then saying I have to phone them again. Every time I have asked to speak to a manager but it seems like there are no managers working there. I have yet to speak to someone one in authority. Now they are saying to me that they want to know which manager told me to carry the work out. I have told them many times I don’t remember his name. They are just making excuse after excuse. It seems like they employ young kids who have no idea about customer service. Please avoid this company if not be prepared to wait over an hour each time to get through to them and if anything goes wrong ain’t no way you will get it sorted. Next step for me is the lawyers. I have had enough of excuse after excuse PLEASE AVOID. I cannot stress MORE.