We wanted two 200cm single beds and were assured that one ones ordered would be 200cm. We ordered two bed’s and again checked this would be for 200cm length. But the information we were given said they were 190cm we phoned again that evening and was conferred a second time by phone they would be 200cm. We contacted their customer services who told us they would ensure the order was marked as 200cm. A follow up e-mail produced a guarantee of refund if not 200cm. When they finally came they were 190cm. The currier us what they should have done was ordered the beds as a special size but both had just used a stock number in the order. The shop refused to repay the money owed until the beds in there their delivery van were returned to the warehouses. A refusal maintained by customer services and again by the shop midday on Monday finally after getting rather angry with the shop they did repay on Tuesday, which took until Thursday to get back into our account. This is an appalling firm staffed by people who appear to not know what they are selling, with a customer support who don’t know the processes fallowed in ordering beds. To rub it in refuse to promptly refund payment for goods not actually delivered There was no offer of compensation for all the stress caused by their poor service just more stress added by having to fight to get the refund.