Initially the service received in store was great. I was quoted a 3 week delivery time and this is where all the issues began. The deliver turned up on time but the delivery men were very careless and rough with the new bed. They fitted the casters by kicking them into the bed base with their boots and rushed to get the bed into my house. One of the delivery men rushed back out to the truck as soon as the bed was in place and I was asked to sign for the bed. Luckily I checked over the bed and noticed that there was substantial damage to one of the corners which they were obviously hoping I would not notice. It would have not been possible for the delivery men not to have seen this as it was very striking and obviously as a result of their rough handling to get the delivery completed as quickly as possible. I pointed this out and they stated it was not their problem and that I should contact customer services. The delivery drivers then promptly left. I was then left to contact customer services on my own accord, who were not very understanding at all. There was no apology offered and I was told I would have to wait another 5 weeks for a replacement and that nothing could be done until after I had received the replacement. As my hands were tied I reluctantly agreed to wait the further 5 weeks for replacement. 5 weeks later the delivery men once again arrived to deliver the replacement, this time it got no further than the front door as they had sent the wrong half of the bed for the replacement. Again no apology from the driver (the same driver that had tried to cover the damage previously) and they assured me that a correct replacement would be ordered on my behalf. As the two halves of the bed base are completely different (one half has drawers the other does not) and this is very obvious in the photos I can only assume that this second failing is due to sheer incompetence on the part of Bensons for Beds. 3 weeks later I had to call customer services yet again to arrange a delivery date as I was told again that nothing could be done until I had had the bed delivered and I would have to wait a further 2 weeks for the replacement to be delivered taking the total time from ordering to delivery to 12 weeks. 2 weeks later the correct replacement base was delivered and once again the delivery was as rushed and careless as before. They assembled the divan base (a service which I was charged £15 for) roughly tearing staples out of the base and leaving them on the carpet and once again fitting the casters with a swift kick from their boots. There is still a small scuff on the bed base but after waiting so long and dealing with such terrible customer service I do not want to wait any longer or have to deal with Bensons for Bed customer services anymore. Throughout this horrible experience there has been no offer of any compensation, and no apology for the terrible service. I would implore anyone to avoid Bensons for Beds at all costs. They do not care about the customer and appear careless and incompetent in everything they do.