Bought a lovely bed and mattress from Bensons. I ordered a firm mattress to try and help me with my bad back. When the bed arrived the mattress was so uncomfortable and caused me such pain in my hips I decided to call the shop the next day. When I spoke to a sales rep in the store they said I could swap my mattress.....wait for it...for 10% of its price. I paid over £1700 for my purchase, and there was no mention of this in any paperwork or conversation. I asked them to just come and take the bed away to which the manager said, 'we can't do that as the bed is not faulty. I was so annoyed as they were so quick to take my money but not to help me out with my exchange. I could understand if I had had the bed a while but it was literally a couple of days. Will never buy from these again as the customer service was awful.