Bought bed in May 2022 base creaking phoned customer services had visit from inspector in Dec who said base was faulty. Waited until middle of Jan 2023 for company to contact us they never bothered. 7 phone calls 2 e mails & 1 visit to the shop. The original base is now obsolete so they wanted us to pay extra for a replacement. Eventually 3 months after original complaint they delivered the wrong size base & we have now been told that we will have to wait another 3/4 weeks for another delivery. Once this company has your money it does not care and will go to any lenghts to avoid replacing faulty / shoddy products. Giving a 1 star only because it does not have a no star option.