An all round terrible experience that has left us all stressed, upset, let down and feeling lied to. We will never endorse this company again & would tell everyone never to shop here. The store branch are friendly but their comunication with their despatch centers is dreadful...we've sent an email & are waiting for a respomce they are looking into it is all you get. They fail to keep dates, dont know what eachother are doing, blame eachother for gheir failings, ee have been lied to and lied about as apparently when an order faiked to arrive the driver reported we had cancelled it which was false, he didnt even turn up. A paid for bed and matresses for an elderly sick relative is now over a week late, didnt arrive on the set date and no one can tell us evwn now when it will or what went wrong! Just shocking, we are going to ask for our money back and speak to the Ombusman about all of the poor service we have had.