Ordered a bed. Didn't arrive on the day - I received a txt to say I had changed the delivery date to 3 weeks further away (which I had not). 1 hour on the phone. They said this was a mistake but they never delivered because they encountered a low bridge. I advised there are no low bridges anywhere near me and they said it could be anywhere in the country they were driving from to get to me. I asked why they never just avoided that road - no answer to that. Full official complaint put in via Resolver - so far no response after 13 days. I was advised I'd receive a call. Never happened. Several days later I called again - 50 minute wait - had to explain the situation again - more apologies and a promise of a call the following Monday to see when they could deliver. Again, no call came. No response from the complaint. I've been texted again to say the bed will come on a day I will not be home and to call if not convenient. I refuse to spend any more time or money calling them. More added to my official complaint form. Still no response at all. Absolutely appalling.