Unfortunately I tried the shoes in the shop, when they did not fit a new pair were ordered online and I paid in advance. I did not notice that I was required to keep the box when the shoes arrived and as they were too big I took them back with the receipt. Whereupon I was told that company policy requires the box to accompany the shoes before they can be exchanged. As they are of no use to me I am selling these on eBay in mint condition. I have always bought echo shoes with your company and never experienced any problems before and I am surprised and disappointed this has happened. Although I did not read the terms I would certainly have kept the box if the assistant had told me. On this occasion I am unable to give a satisfactory review.