Purchase 3 items. Two fit well and one was too narrow. One of the two well fitted shoes clearly was worn. Dirty soles and grubby insoles. Return instructions said that the condition would be reviewed before a refund would be given so I called to say that I didn’t receive 5hem in good condition. Was advised that a note would be Amen and she would advise the relevant shop! The two pairs have to be returned to different shops and a charge is applicable to both! Pretty poor paper work and I have subsequently read I can return to local shop though my local shop never indicated as such. First experience of ordering online and unless this is resolved satisfactorily when I visit local shop on Saturday, I won’t be ordering or recommending again.