I am amazed, 99% of people on here have referred to Douglas, I have rang 3 times and spoke to 3 different people. Today promised a call back by 2 different people, none of them Douglas, one hour later, no call. I cancelled on 6th January, I have just received notification my delivery is on the way, why, when it has been cancelled. Got little or no sense out of Sam, who promised to ring back, not been done. I will try another time in a minute, to ensure future orders are cancelled, together with a refund of the last payment as the order was cancelled after the first paid delivery. It is very odd that the "Fails" towards the end of the call, it has done it twice, very peculiar. I have viewed 120 comments on here and am staggered that I am the only one that has had issues, perhaps there is an agenda that I am not seeing.