We bought mattress two month ago it looked very nice in the photos and nice things was written about we really thought that was the mattress for us we paid nearly £400, and when arrived we used it for 4 to five weeks and we both kept on getting back, shoulder and chest pains we turned the mattress over exactly the same, got in touch with the company they just did not want to know all they said was if you dislike it we can collect for a charge of £79, no chance of a exchange or refund. Omce this company gets your money that’s it. The customer care does not exist. Total waste of money. Never again. Please try and buy from a reputable place or shop.