Husband just returned from hospital after 6 weeks , urgently needed new mattress . Ordered Medium/Firm Giltedge £1199 on Friday 22nd Feb , no emails to confirm next day delivery . After numerous attempts to call them , cut off constantly , advised delivery would be Tuesday 26th . Email received Tuesday Morning to say delivery would NOT be attempted as my order was damaged . Again numerous attempts to call them , each option you select cuts you off unless you are lucky . Eventually received our mattress and it is absolutely horrendous , rock solid ! After three sleepless nights I emailed them to advise we would like a replacement and basically we have been told NO as the mattress has been used . This mattress is most definitely not medium firm as advertised. We are now £1200 out of pocket and are about to order another mattress . Disgusting customer service DO NOT USE !!!!